Gold Package

Description

• State of the art Digital Call Center System
• Up to 100 concurrent calls
• Dedicated server (8 CPU, 16 GB RAM, 30GB OSSD, 2 Mbps Internet)
• Interactive Voice Response (IVR)
• Call Routing: Distribute calls based on time of day, caller ID, or other criteria to ensure calls reach the right person.
• Call Queues: Hold callers in a queue with music or announcements while they wait for an available agent.
• Call Recording
• Agent & Supervisor tools: Provide agents with a console for calls and data, and supervisors with tools to monitor performance.
• Reporting & Wallboards: Track call metrics, agent performance, and visualize data on dashboards.
• Free .com domain and SSL certificate
• 24/7 customer support with basic package