Description

  • State of the art Digital Call Center System
  • Up to 100 concurrent calls
  • Dedicated server (8 CPU, 16 GB RAM, 30GB OSSD, 2 Mbps Internet)
  • Interactive Voice Response (IVR)
  • Call Routing: Distribute calls based on time of day, caller ID, or other criteria to ensure calls reach the right person.
  • Call Queues: Hold callers in a queue with music or announcements while they wait for an available agent.
  • Call Recording
  • Agent & Supervisor tools: Provide agents with a console for calls and data, and supervisors with tools to monitor performance.
  • Reporting & Wallboards: Track call metrics, agent performance, and visualize data on dashboards.
  • Free .com domain and SSL certificate
  • 24/7 customer support with basic package

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